The office is open Monday through Thursday. The phone number is 816-453-6777. Our phones are answered between 8:00 am and 5:00 pm with the exception of 12:00 and 1:00 daily for lunch. When calling after office hours you will have the option to speak to a psychiatrist in an urgent crisis only.
The physicians of Northland Psychiatric Specialists, LLC require that all “treatment questions” be limited to discussion during your appointment. If necessary, our medical assistant can address these issues at other times.
It is advisable to document information needed to speak to the physician about and bring this documentation with you to your next scheduled appointment.
Refills are done during office hours only and do not constitute an emergency or crisis situation. The office requires 72 hour notice to refill your prescription. You must call your pharmacy for the refill, they will in turn contact us with the necessary information to refill your medication. Some prescriptions cannot be called into the pharmacy, faxed, or mailed; these must be picked up in the office between 8:00 am and 12:00 pm or 1:00 pm and 5:00 pm with proper photo identification only.
Mail order pharmacy usage cannot start until a new prescription is needed. The office does not cancel prescriptions with pharmacies. You will need to advise your physician at your next appointment that you wish to use your mail order pharmacy.
Duplicate prescriptions, if approved by your physician, you may have an additional fee, this will not be billed to your insurance carrier and must be paid for prior to receiving the prescription.
Physician/patient phone calls are limited and are subject to additional charges not billable to your insurance carrier. Excessive and/or time intensive physician/patient calls will be billed a fee subject to the physician’s discretion.
Medical Records and Forms, (Disability, FMLA, Return to work) are subject to additional processing fees. These fees range from $20.00 to $300.00 and are due prior to receiving your paperwork. A minimum of 14 days to a maximum of 30 days for completion is required.
Appointment Cancellations require 24 hour advance notice. No cancellation or late (less than 24 hour notice) cancellation will be charged $35.00, $65.00 or $90.00, which will need to be paid prior to your next appointment and may result in a “failure to comply” discharge from our practice.
Reminder calls are a courtesy service and should not be depended upon.
Physician cancellations are sometimes necessary. We apologize for any inconvenience this may cause.
Copayments, deductibles and coinsurances are due at the time of service. These are estimates only and cannot be considered full payment. Any balance due after the insurance processes the claim will be billed to you and is due and payable upon receipt of invoice.
Minors will not be given any prescriptions refills or medication changes without the consent of a parent or legal guardian.
Return checks are subject to a $35.00 fee in addition to the amount of the check and may be subject to prosecution under the guidelines of the law with the Clay County Attorney’s office.
Resubmission of claims due to incorrect insurance information may be subject to a $35.00 reprocessing fee. It is the patient/parent/legal guardian responsibility to make sure we have the most up to date insurance information.
Collection agency placement will be subject to a $50.00 assignment fee as well as the balance on your account.
PROFANITY AND RUDENESS WILL NOT BE TOLERATED AND MAY RESULT IN DISCHARGE OF CARE.
NORTHLAND PSYCHIATRIC SPECIALISTS, LLC reserves the right to discharge any patient from our practice at any time for failure to comply with treatment recommendations, failure to follow office procedure and policies, and/or failure to meet your financial obligations/placement with our collection agency.